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Frequently Asked Questions Can I return my books at any branch of the library? Yes. We are one library with 6 branches so you may take out books from any branch and return to the branch of the library that is most convenient. How long can I keep materials? Loan period for books is 3 weeks, though special arrangements can be made should you need an extension. Videos and DVDs can be borrowed for one week. Check out our borrowing info for more details. Can I renew over the phone or online? Yes, you may renew over the phone at 613-476-5962 or online. To renew online, you must have a valid library card, which will provide you with your 14-digit login number. You will also need your Personal Identification Number (PIN), which is available from library staff. How many books or videos can I borrow at one time? The maximum number of books that can be taken out at one time is 10. The maximum number of videos or DVDs is 5. Do I need my card to use the computers? No, you do not need a library card to use the public computers or access the high-speed wireless service for your laptop or mobile device. What times are you open/closed? Hours vary by branch. I had a book that is past the due date. How much am I going to owe? We have a "No Fines" policy! We do, however, encourage and rely on donations. How much does it cost to join the library? Membership is free to anyone who lives, works, or plays in Prince Edward County. All services and programs are free unless specifically mentioned. You can sign up for a library card online. Can you get a specific book for me even if it's not in the library? Yes, we can get most books whether they are from another branch of our library or from another public library in Ontario through our interlibrary loan service. Can I buy my dog tag / burn permit at the library? Yes, you may purchase a dog tag or a burn permit at any branch of the County of Prince Edward Public Library. How can I find out about events at the Library? Our events are regularly listed in the Whattam's Calendar in the local newspapers as well as on our events calendar. You may also be added to our newsletter mailing list. How can I find out when new books are added to the collection? You can see the weekly additions on our website or receive regular e-mail notifications of new titles. Where can I find the Library's policies? They are posted on the library's website. What is the Library's Mission Statement? The County of Prince Edward Public Library is committed to providing excellence in library services to the community. Access will be free, available to everyone and will provide the full range of modern library functionality. Information will be provided through both traditional resources and the latest in modern technology. Can you tell me about the history of the Library? Yes - a short history of each branch is available on our website. |
